Best Buy Return Guidelines

Best Buy has a generous return policy that allows customers to return most products within 15 days of purchase for a refund or exchange. Certain products, such as cell phones and devices with a carrier contract, have a shorter return window of 14 days.

Customers can initiate a return either in-store or by mail. Online purchases can also be returned in-store. Some products, such as large appliances, require scheduling a return appointment. Refunds will be issued to the original form of payment, except in the case of a final sale item.

Best Buy also offers a price match guarantee, meaning that it will match the price of a product sold by a local competitor or a select online retailer. This applies to both in-store and online purchases.

Customers should be aware that there are some exceptions to the return policy, such as final sale items and opened software or video games. Additionally, products that are damaged or not in the original packaging may not be eligible for a full refund.

Overall, Best Buy's return policy is designed to be convenient for customers and ensure satisfaction with their purchases. It is easy to initiate a return and the process is quick and efficient.