SHEIN Returns Are Now Easier Than Ever—Thanks to Forever 21

Fast fashion lovers, rejoice! Returning your SHEIN purchases just got a whole lot easier. Thanks to a new partnership between SHEIN and Forever 21, shoppers can now drop off their SHEIN returns at select Forever 21 stores. No more printing labels or dealing with the hassle of shipping—just a quick in-store return process that makes online shopping even more convenient. But how does it work, and what should you know before heading to your nearest Forever 21? Here’s everything you need to know about this game-changing collaboration.

SHEIN’s return process at Forever 21 stores is designed to be more convenient for shoppers, but there are some key details to keep in mind:

How it Works:

1. Initiate Your Return: Customers must start their return on the SHEIN app or website. During this process, select the option to drop off the return at a Forever 21 store.

2. Get a QR Code: Once the return is confirmed, SHEIN provides a QR code that will be scanned at the Forever 21 store.

3. Visit a Participating Forever 21 Store: Bring the item (unworn, with tags, and in its original packaging) to a participating Forever 21 location.

4. Drop Off & Get Confirmation: A store associate will scan the QR code, accept the return, and provide confirmation. The refund will then be processed by SHEIN, typically within a few days.

Things to Keep in Mind:

• Not all Forever 21 stores participate, so customers should check SHEIN’s website for locations.

• Returns are not instant. The refund is processed once SHEIN receives and inspects the item.

• Final sale items are not eligible for return at Forever 21 or online.

Non-Returnable Items: 

• Bodysuits, Lingerie, Underwear, Jewelry, Accessories, Cosmetics, Pet Products, Clearance Items, and Final Sale

• Free Gifts

• Customized Items

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